FAQ

  • What if my friend/loved one does not come up in the search results?
    Don’t worry! It can take up to 72 Hours for the jail to process the paperwork from the court that set his/her bail. Simply Bail will automatically contact you by your preferred method (text/email) within seconds of your friend/loved one’s information being processed by the jail system and showing he/she is eligible for bail. If it has been more than 72 hours since you submitted your friend/ loved one’s information on Simply Bail, please contact customer support at: help@simplybail.com
  • How long does it take to get someone out of jail?
    Simply Bail is the fastest way to get your friend/ loved one out of jail! Just like Simply Bail notifies you when bail has been set and your friend/loved one is processed in the jail system, it automatically submits the information you supplied and your payment information to your selected bail bond agent so they can get your friend/ loved one out as fast as possible. No time wasted waiting for responses to emails, or calls back, or having to go into the bond agent’s office.
  • Not to worry, click here, or on the homepage of Simply Bail there is a button at the bottom labeled “Help, I need my dedicated link again”. Press that button, and enter your email address and some other information and we will securely email you the dedicated link. This will not affect any of the information you have previously submitted, and it will not affect your selected bail bond agent’s ability to process the payment and get your friend/loved one released from jail.
  • Is my bail payment refundable?
    The payment you make to the bail bond agent (usually a percentage of the bail required to release your friend/ loved one) is NON-REFUNDABLE. Please refer any additional questions to your bail bond agent directly.
  • How do I contact my selected bail bond agent?
    Once the bail bond agent has approved your request, you will automatically be notified by your preferred method (text/email) within seconds, and will be provided with an email and phone contact, in case you need to contact them directly. Once the request is approved, we can assure you your selected bail bond agent has everything they need to make the bail bond payment to get your friend/ loved one released. Simply Bail will automatically notify you by your preferred method (text/email) when the bail payment has been processed and your friend/ loved one is ready for release.
  • What can I use to pay (Credit Cards, Debit Cards, Venmo, Paypal, Apple Pay, Bitcoin)?
    Simply Bail currently accepts major credit and debit cards for payment
  • My payment was rejected, what do I do?
    Use the dedicated link and please try and re-enter your payment. If possible, we suggest using an alternative credit or debit card then the one you initially tried. If the issue persists please contact customer support at: help@simplybail.com
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